Shipping Policy
Shipping:
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Shipping policy
Please allow 3-7 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
All orders are shipped out of Canada. We offer international worldwide shipping on all of our products.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Brío Soul Apparel is not responsible for these charges if they are applied and are your responsibility as the customer.
Expedited Shipping
Due to the impact of COVID-19, we are currently not offering expedited shipping options, outside of what is offered on our platform, as timing and costs cannot be accurately provided.
Should you require a shipping option on your order that isn't available at checkout, please contact us at info@briosoul.com and we can provide you with an estimate on shipping costs based on your order.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at info@briosoul.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns or exchanges up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@briosoul.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@briosoul.com